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Milestone XProtect
®
Advanced
VMS 2014
Administrator's Manual
www.milestonesys.com
167
Management Client elements
Event server not found
Unable to find event server on the list of registered services.
Error connecting to event
server
Unable to connect to event server on the stated port, most likely
due to network problems, event server being stopped or similar
incident.
Error sending analytics event
Connection to event server established but event cannot be sent
(most likely due to network problems, for example time out).
Error receiving response from
event server.
Event sent to event server but no reply received, most likely due to
network problems or the port being busy. See the event server log,
typically located at ProgramData\Milestone\XProtect Event
Server\logs\.
Analytics event unknown by
event server
Event server does not know the event (most likely due to the event
or changes to the event not having been saved).
Invalid analytics event
received by event server.
Event format is somehow incorrect.
Sender unauthorized by event
server
Most likely because your computer is not on the list of allowed IP
addresses/hostnames.
Internal error in event server.
Event server error. See the event server log, typically located at
ProgramData\Milestone\XProtect Event Server\logs\.
Invalid response received
from Event server
Response is invalid (possibly due to port being busy or network
problems. See the event server log, typically located at
ProgramData\Milestone\XProtect Event Server\logs\.
Unknown response from
event server
Response is valid, but not understood (possibly due to port being
busy or network problems. See the event server log, typically
located at ProgramData\Milestone\XProtect Event Server\logs\.
Unexpected error.
Not likely to occur, but if the accompanying text in the error does
not provide enough information and problem continues, contact
Milestone support (support@milestonesys.com) for help.
Edit analytics events settings
In the toolbar, go to the Tools > Options > Analytics Events tab to edit relevant settings.
Generic events
About generic events
Important: This feature does not work if you do not have the XProtect event server installed.
Generic events allow you to trigger actions in the XProtect event server by sending simple strings via
the IP network to your system.
You can use any hard- or software, which can send strings via TCP or UDP, to trigger generic events.
Your system can analyze received TCP or UDP data packages, and automatically trigger generic
events when specific criteria are met. This way, you may integrate your system with external sources,
- Administrator's Manual 1
- Contents 2
- Before you start 12
- System overview 14
- A distributed system setup 15
- System components 15
- Failover management server 16
- Recording server 16
- Failover recording server 16
- Event server 17
- Log server 17
- SQL server 17
- Active Directory 18
- Virtual servers 18
- Clients 18
- About XProtect Smart Client 19
- About XProtect Web Client 20
- About licenses 21
- Product comparison chart 21
- About IPv6 and IPv4 23
- About writing IPv6 addresses 24
- System requirements 25
- Installation 26
- Select service account 27
- Customize IIS 28
- About virus scanning 28
- Install the system 30
- Install the recording server 33
- Installation for workgroups 34
- Installation troubleshooting 34
- Install clients 38
- Upgrade 45
- Upgrade prerequisites 46
- First time use 47
- About daylight saving time 48
- About time servers 48
- Management Client overview 49
- Panes overview 51
- Menu overview 52
- Action menu 53
- Tools menu 53
- Help menu 53
- Management Client elements 54
- License Information 55
- View license overview 56
- Activate licenses online 56
- Activate licenses offline 57
- Site information 58
- Update site information 59
- Servers and hardware 60
- Info tab (recording server) 62
- Info tab properties 63
- About storage and archiving 63
- Add a new storage 66
- Archive settings properties 66
- Back up archived recordings 68
- About archive structure 68
- Failover tab properties 70
- About multicasting 71
- Enable multicasting 72
- Assign IP address range 72
- Specify datagram options 73
- Why use a public address? 73
- Hardware and remote servers 74
- Add hardware 75
- Disable/enable hardware 76
- Edit basic hardware settings 77
- Manage hardware 79
- PTZ tab (video encoders) 80
- Manage remote servers 82
- Remove a recording server 83
- Devices 84
- Add a device group 85
- Working with devices 87
- About camera devices 88
- About microphone devices 88
- About speaker devices 89
- About metadata devices 90
- About input devices 90
- About output devices 91
- Status icons of devices 93
- Info tab (devices) 95
- Settings tab (devices) 97
- Streams tab (devices) 99
- Add a stream 100
- Record tab (devices) 101
- Enable/disable recording 102
- About pre-buffering 102
- Manage pre-buffering 103
- Manage manual recording 103
- Specify recording frame rate 104
- Enable keyframe recording 104
- About storage 105
- About remote recording 105
- Presets tab (devices) 106
- Patrolling tab (devices) 109
- Add a patrolling profile 110
- Customize transitions 111
- Specify an end position 112
- 360° Lens tab (devices) 113
- Events tab (devices) 114
- Specify event properties 115
- Event tab (properties) 115
- Client tab (devices) 116
- Privacy mask tab (devices) 117
- Motion tab (devices) 120
- About dynamic sensitivity 121
- Enable manual sensitivity 121
- Specify threshold 122
- Select keyframes settings 122
- Specify detection method 123
- Specify exclude regions 123
- About clients 124
- View groups 125
- Smart Client profiles 126
- Management Client profiles 128
- Navigation 130
- Details 131
- Tools Menu 131
- About Matrix 132
- Add Matrix recipients 132
- Rules and events 134
- Example: Selecting actions 135
- Events overview 142
- Devices - Predefined events: 143
- Recording servers: 146
- About rules 148
- About default rules 148
- Recreate default rules 150
- About validating rules 151
- About rule complexity 151
- Add a rule 152
- Edit, copy and rename a rule 154
- Time profiles 155
- Specify a time profile 156
- Edit a time profile 157
- Notification profiles 159
- User-defined events 162
- Analytics events 164
- Add an analytics event 165
- Edit an analytics event 165
- Information on the Tasks tab 166
- Generic events 167
- Add a generic event 168
- Test a generic event 168
- Generic event (properties) 169
- Security 173
- About rights of a role 174
- Add and manage a role 175
- View effective roles 176
- Roles settings 177
- Windows Users 178
- Basic users 178
- Overall Security tab (roles) 179
- Recording Servers 181
- Failover Servers 182
- Mobile Servers 182
- Hardware 182
- Cameras 183
- Microphones 184
- Speakers 185
- Metadata 186
- Smart Wall 188
- View Groups 188
- User-defined Events 189
- Analytics Events 189
- Generic Events 190
- Access Control 191
- MIP Plug-ins 192
- Device tab (roles) 193
- Microphone-related rights 194
- Speaker-related rights 195
- Metadata-related rights 197
- Input-related rights 197
- Output-related rights 197
- PTZ tab (roles) 198
- Speech tab (roles) 198
- Smart Wall tab (roles) 199
- External Event tab (roles) 199
- View Group tab (roles) 200
- Servers tab (roles) 200
- Matrix tab (roles) 200
- Alarms tab (roles) 200
- System dashboard 202
- About evidence lock 203
- About current tasks 204
- About configuration reports 204
- Server logs 205
- Export logs 206
- Change log language 206
- System log properties 206
- Audit log properties 207
- Rule log properties 208
- About alarms 208
- About alarm configuration 210
- Alarm Definitions 210
- Alarm definition settings: 211
- Alarm trigger: 211
- Operator action required: 211
- Alarm Data Settings 212
- Sound Settings 213
- Options dialog box 214
- General tab (options) 215
- Server Logs tab (options) 216
- Mail Server tab (options) 217
- AVI Generation tab (options) 218
- Network tab (options) 218
- Bookmark tab (options) 219
- Evidence Lock tab (options) 219
- User Settings tab (options) 219
- Event Server tab (options) 221
- Generic Events tab (options) 221
- Feature configuration 224
- About failover steps 225
- Failover group properties 230
- Failover management servers 231
- Prerequisites for clustering 232
- Install in a cluster 232
- Remote connect services 234
- Add/edit STSs 235
- Architecture 237
- Hierarchy synchronization 239
- Data traffic 239
- MFA with other products 239
- Add site to hierarchy 241
- Refresh site hierarchy 242
- Federated site properties 243
- Milestone Interconnect 244
- About Milestone Interconnect 245
- Update remote site hardware 247
- XProtect Smart Wall 248
- Configure Smart Walls 249
- Smart Wall properties 251
- Monitor properties 252
- Steps in this wizard: 256
- Associated cameras 256
- Final summary 256
- Access control properties 257
- Setup with one-way trust 262
- About SNMP support 263
- Install SNMP service 263
- Configure SNMP service 263
- XProtect Enterprise servers 264
- System maintenance 266
- Back up log server database 268
- Manual backup and restore 268
- Scheduled backup and restore 270
- Moving the management server 272
- Prerequisites 273
- Managing the SQL server 274
- Replace hardware 276
- Replace a recording server 279
- Video device drivers 280
- Services 280
- View status messages 281
- Registered services 283
- About the service channel 284
- Manage network configuration 284
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